Non Personalized Purchases:
At Shugar Plums Gift Shop we do offer a partial refund on all our non personalized product if you decide you are unsatisfied with the item. Buyer pays all shipping costs related to returning the items.
All items must be returned in the same condition it was received including all the packaging. Please notify us within 10 days regarding why the item is being returned. You will need to contact Shugar Plums Gift Shop via email at firstname.lastname@example.org within this time frame and get an RA number and instructions on where to return the item. Not following these guidelines we will not be able to refund the product.
Damage To Product:
If an item was damaged during transit please contact us at email@example.com within 3 days of the item being delivered so we are able to figure out the best solution to replace that particular item that was damaged.
Returns are generally processed within 1-2 business days upon return delivery date. However there may be some delay in processing especially during the holiday seasons.
All Personalized items:
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. Any defects or damages MUST be reported within 5 business days of delivery date No Exceptions. Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. Shugar Plums Gift Store will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement).Please contact us at firstname.lastname@example.org to receive instructions on where to return the item. Not following these guidelines we will not be able to refund the product.
No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Our personalization techniques are personally made for you and returned merchandise cannot be resold.
Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged.